Hi, how can we help you?

How do I update the game?

How do I check what version of the game I am on?

Known Issue: Download Error

Why do I need stars, and how do I get them?

How do I unlock new areas in the bakery?

How do I personalize an area in the bakery?

How do I play a collapse game?

What’s a power-up? What kinds are there?

What’s a booster? What are they for?

What are blockers? What kinds of blockers are in the game?

Cake Bite

Gingerbread Man

What can I do to help out my friends?

How can I invite my friends to play?

How do I send my friends lives?

Why do I need in-game coins, and how do I get them?

How do I make in-game purchases?

I can’t complete purchases, what should I do?

How can I make sure my game progress is saved?

I lost my game progress!

How can I transfer my saved game progress to a new device?

My game crashes/freezes!

The game runs very slow!

What should I do if my game keeps crashing?

How do I leave feedback or suggestions for the game?

What are Teams?

How do I create a team?

How do I join a team?

What is the Global Leaderboard?

Does the global leaderboard change how the weekly Sweetstakes Challenge works?

How do I participate and how does it work?

What is the Season Pass?

What are Badges? How do I earn them? Do I get to keep them?

How long will the Season Pass be available?

What is the Cupcake Run Event?

How do I earn Trophies in Cupcake Run?

How long will Cupcake Run be available?

What is the 5-Layer Cake Event?

How do I play the 5-Layer Cake Event Levels?

What happens when I lose a 5-Layer Cake Event Level?

What is the 10-Layer Rock Candy Mine Event?

How do I play the 10-Layer Rock Candy Mine Event?

What happens when I lose the 10-Layer Rock Candy Mine Event?

What is Scoops' Sweet Dream Event?

How do I make progress in the Scoops' Sweet Dream Event?

How long will the Scoops' Sweet Dream Event be available?

What is the First Try Treasure Event?

How do I make progress in the event?

How long will the event be available?

What is the Bake Off event?

How do I make progress in the Bake Off?

How long will the Bake off be available?

What is the Jelly Bean Machine

How do I make progress in the event?

How long will the event be available?

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